Remote Visual Sales & Support
RemoteVS is an online sales service that uses
co-browsing as the key technology, allowing
support agents to simulatenously navigate
web pages to assist customers and sign contracts.
Discover how co-browsing can enhance customer journey
Co-browsing allows support agents to connect directly with customer’s browser and interact with the same page in real time. This technology boosts customer engagement by seamlessly delivering personalized, hands-on guidance.
Process
Start your online consultation from your browser – No download required
Access from Customers
Open a browser to connect with support agent.
Connect Instantly
The support agent initiates the remote session by answering the incoming call.
Start Consultation
Visually guide customers through video/screen/file sharing
or co-browsing.
Customer Stories
RemoteVS is a successful partner for businesses
Telecom Insurance Companies
Interactive online consulting and contract signing.
Customer experience is improved with live support which actively navigates customers through online contract documents.
SEE THE NTT DOCOMO STORY
Financial Institutions
Video identification for online customer onboarding
Verify customer’s identity over video calls, which eliminates the need for physical presence and ensures convenient and stable transactions.
WarrantyCustomer Service
Rapid troubleshooting
& diagnosis of issues
Quicker access to problems and faster response time boosts customer loyalty and satisfaction.
Site Inspection
Proactive remote monitoring
Get real-time visibility of the site with secure and instant remote assistance.
Why Choose RemoteVS?
Features
Establish real-time communication with experts
Design and build customized solutions with RemoteVS.
On-screen Tools
A set of pointers and drawing tools are available for
additional comments or explanation.
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Pointer
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Spotlight
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Color & Thickness
File & Image Sharing
Share necessary materials such as files and images
to deliver more specifc details during a session.
Supported
file formats
Barcode Reader
Instead of having to explain product information,
simply verify it by scanning a single barcode and
the information is shared instantly.
Screen Recording
Sessions are automatically recorded as soon as the customer is connected. The admin can review the recordings at the end of
each session.
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Record
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Save file
LiveView
With LiveView, admins can monitor the customer service
statistics of all registered support agents and screens
they are woking on in real time.
Our Trusted Partners
FAQ
Frequently Asked Questions
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RemoteVS can be used in the following ways.
Support Agent Customer OS Windows 8 and later
macOS 10.15 and laterAndroid OS 9.0 and later
iOS 13 and laterBrowser Chrome 102 and later Chrome 102 and later
Safari 14 and later -
You can send the link by text message or email. You can also copy and paste the link.
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The drawing tool is available to both support agent and customer. Use this feature to communicate better, respond quickly and accurately.
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RemoteVS is an all-in-one on-premise solution for secure remote access and remote support.
To speak with our experienced consultant about deploying and configuring your solution, submit an inquiry form or give us a call for more information.
Contact Us
Use RemoteVS in the best way that works for your business.
Submit the form and our consultant will get back to you shortly.
