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Untact
Visual Support

RemoteVS is an untact remote visual support service
that provides quick support while watching live video feeds from the customer’s smartphone camera.

Request Free Trial

Get started with NO installation!Support starts immediately.

  • Open RemoteVS.com

    The agent connects to www.remotevs.com without any installation and sends the connection URL.

  • Just tap the URL in the SMS.

    Customers only needs to tap the URL in the SMS sent by the agent. Support starts in the web browser.

Check without visiting!Check in real-time with UNTACT

Check the site safely and quickly without having to visit in person.
Faster and more effective customer support and technical assiatance with UNTACT method.

Visual Remote Support

Become the eyes of the customer and resolve the problem.

Since you can see those difficult to explain situations, problem is solved much faster.

On-site remote technical support

Agent supports external industrial sites in the office.

You don’t have to go to the field to manage your workforce or to order work.
If you need an expert, on-site technical support is available almost immediately.

Real-time emergency check

Check urgent field conditions in real time without dispatch.

Because we can see the field live, it is possible to deliver the required measures immediately.
Customer satisfaction is further enhanced as it does not miss the most important golden time.

Untact Sales

Communicate and share without meeting with each other.

Visually check the site without having to visit in person and get an estimate in advance.
Satisfaction increases as customers can quickly and easily check the numbers.

Solve without delay!Solve problems easily

Product and details immediately identified with barcode
For a more accurate support, product info. can be fetched with a single barcode scan. Since scanned code is sent directly to the agent, overall time is greatly reduced.
Overcome language barrier with images
Agents and customers can draw on the device’s screen. Even in difficult-to-speak situations, you can easily and accurately communicate.
Real-time collaboration between agents (N:1 support)
On hard-to-solve problem, you can connect with other agents and see it together. It can be escalated get further assistance without the need to explain ir over again.
Faster communication with document sharing
The contents is complex or requires a more organized explanation, share the documents or images to communicate more effectively.

RemoteVSKey features

You can zoom in or out the screen, change the screen orientation, adjust the image quality (up to 720p) and record.

  • You can zoom in or out the screen, change the screen orientation, adjust the image quality (up to 720p) and record.
  • It offers interactive drawing, automatic photo sharing, and camera/microphone control.

RemoteVSRequirements

 

Agent

OS

Windows 7 or later macOS 10.12 or later

Browser

Chrome 80.0 or later

Customer

AndroidOS 6.0 or later iOS 11.2 or later

Chrome 80.0 or later Safari 11.2 or later

Meet RemoteVS now

Try it for free. Apply right now!

Request Free Trial

Product inquiry | TEL: 070-7011-0520 (weekdays 09-18 pm)     Email: sales.us@rsupport.com