RemoteVS is an untact remote visual support service
that provides quick support while watching live video feeds from the customer’s smartphone camera.
Get started with NO installation!Support starts immediately.
The agent connects to www.remotevs.com without any installation and sends the connection URL.
Just tap the URL in the SMS.
Customers only needs to tap the URL in the SMS sent by the agent. Support starts in the web browser.
Check without visiting!Check in real-time with UNTACT
Check the site safely and quickly without having to visit in person.
Faster and more effective customer support and technical assiatance with UNTACT method.
Visual Remote Support
Become the eyes of the customer and resolve the problem.
Since you can see those difficult to explain situations, problem is solved much faster.
On-site remote technical support
Agent supports external industrial sites in the office.
You don’t have to go to the field to manage your workforce or to order work.
If you need an expert, on-site technical support is available almost immediately.
Real-time emergency check
Check urgent field conditions in real time without dispatch.
Because we can see the field live, it is possible to deliver the required measures immediately.
Customer satisfaction is further enhanced as it does not miss the most important golden time.
Communicate and share without meeting with each other.
Visually check the site without having to visit in person and get an estimate in advance.
Satisfaction increases as customers can quickly and easily check the numbers.
Solve without delay!Solve problems easily
- Product and details immediately identified with barcode
- For a more accurate support, product info. can be fetched with a single barcode scan. Since scanned code is sent directly to the agent, overall time is greatly reduced.
- Overcome language barrier with images
- Agents and customers can draw on the device’s screen. Even in difficult-to-speak situations, you can easily and accurately communicate.
- Real-time collaboration between agents (N:1 support)
- On hard-to-solve problem, you can connect with other agents and see it together. It can be escalated get further assistance without the need to explain ir over again.
- Faster communication with document sharing
- The contents is complex or requires a more organized explanation, share the documents or images to communicate more effectively.
You can zoom in or out the screen, change the screen orientation, adjust the image quality (up to 720p) and record.