{"id":2,"date":"2020-06-23T13:32:02","date_gmt":"2020-06-23T04:32:02","guid":{"rendered":"https:\/\/www.remotevs.com\/en\/?page_id=2"},"modified":"2021-10-28T22:11:46","modified_gmt":"2021-10-29T02:11:46","slug":"home","status":"publish","type":"page","link":"https:\/\/www.remotevs.com\/en\/home\/","title":{"rendered":"Remote visual support solution"},"content":{"rendered":"        <!-- s: contents -->\r\n        <div class=\"contents\">\r\n            <!-- s: hero_wrap -->\r\n            <section class=\"hero_wrap\">\r\n                <!-- \/\/ \ud574\ub2f9 \uc704\uce58 video -->\r\n                <div class=\"common_wrap common_padding\">\r\n                    <div class=\"con left\">\r\n                        <h1>Untact <br\/>Visual Support<\/h1>\r\n                        <p class=\"des\">RemoteVS is an untact remote visual support service <br class=\"hidden_mo\" \/>that provides quick support while watching live video feeds from the customer&#8217;s smartphone camera.<\/p>\r\n                        <a href=\"https:\/\/help.remotevs.com\/hc\/en-us\/requests\/new?ticket_form_id=360000784394\" target=\"_blank\" class=\"btn_solid ico_arrow bg_gradient1\" rel=\"noopener noreferrer\"><span>Request Free Trial<\/span><\/a>\r\n                    <\/div>\r\n                    <div class=\"con right\">\r\n                        <div class=\"mobile_wrap\" data-aos=\"fade-up\" data-aos-duration=\"1000\" data-aos-easing=\"ease-out-cubic\">\r\n                            <!-- \/\/ \ud574\ub2f9 \uc704\uce58 video -->\r\n                            <div class=\"line_wrap\" id=\"svgDraw\">\r\n                                <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewbox=\"0 0 190 224\" xml:space=\"preserve\" class=\"line_circle\" id=\"svg\">\r\n                                    <path id=\"path0\" fill=\"none\" fill-rule=\"evenodd\" stroke=\"#FF0\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"4\" d=\"M88.107 131.302s-74.04.057-85.032-31.471c-8.935-25.625 10.597-64.53 66.228-89.736 55.632-25.206 110.177 6.207 95.215 57.998-14.962 51.79-88.976 84.753-88.976 84.753\" transform=\"translate(0,72)\"\/>\r\n                                    <path id=\"path2\" fill=\"none\" fill-rule=\"evenodd\" stroke=\"#1200E7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"4\" d=\"M80.512 1S57.075 81.294 1.4 119.513\" transform=\"translate(106,4)\"\/>\r\n                                    <path id=\"path1\" fill=\"none\" fill-rule=\"evenodd\" stroke=\"#1200E7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"4\" d=\"M10.232 1.418L1.089 24.531c-.403 1.152.63 2.207 1.827 1.96 7.872-1.63 24.539-4.33 39.482-9.29\" transform=\"translate(105,98)\"\/>\r\n                                <\/svg>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>\r\n            <!-- \/\/e: hero_wrap -->\r\n            <!-- s: sec_start_wrap -->\r\n            <section class=\"sec_start_wrap common_wrap common_padding\">\r\n                <div class=\"box_wrap\">\r\n                    <h2 class=\"tit\"><span>Get started with NO installation!<\/span>Support starts immediately.<\/h2>\r\n                    <ul>\r\n                        <li>\r\n                            <span><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/img_start_url.jpg\" alt=\"\"><\/span>\r\n                            <p><strong class=\"tit_sub\">Open RemoteVS.com<\/strong><\/p>\r\n                            <p>The agent connects to www.remotevs.com without any installation and sends the connection URL.<\/p>\r\n                        <\/li>\r\n                        <li>\r\n                            <span><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/img_start_sms.jpg\" alt=\"\"><\/span>\r\n                            <p><strong class=\"tit_sub\">Just tap the URL in the SMS.<\/strong><\/p>\r\n                            <p>Customers only needs to tap the URL in the SMS sent by the agent. Support starts in the web browser.<\/p>\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/section>\r\n            <!-- \/\/e: sec_start_wrap -->\r\n            <!-- s: sec_overview_wrap -->\r\n            <section class=\"sec_overview_wrap\">\r\n                <div class=\"common_wrap common_padding\">\r\n                    <div class=\"con fl_r\">\r\n                        <h2 class=\"tit\"><span>Check without visiting!<\/span>Check in real-time with UNTACT<\/h2>\r\n                        <p>\r\n                            Check the site safely and quickly without having to visit in person.<br\/>\r\n                            Faster and more effective customer support and technical assiatance with UNTACT method.\r\n                        <\/p>\r\n                    <\/div>\r\n                    <div class=\"con\">\r\n                        <ul class=\"list_aos\">\r\n                            <li data-aos=\"fade-up\" data-aos-duration=\"700\" data-aos-easing=\"ease-in-out\" data-aos-anchor=\".sec_overview_wrap\" data-aos-delay=\"0\">\r\n                                <button type=\"button\" class=\"btn_text btn_anchor\" data-to-anchor=\"details1\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/ico_consulting.svg\" alt=\"\">\r\n                                    <p><strong>Visual Remote Support<\/strong><\/p>\r\n                                    <p>Become the eyes of the customer and resolve the problem.<\/p>\r\n                                <\/button>\r\n                            <\/li>\r\n                            <li data-aos=\"fade-up\" data-aos-duration=\"700\" data-aos-easing=\"ease-in-out\" data-aos-anchor=\".sec_overview_wrap\" data-aos-delay=\"200\">\r\n                                <button type=\"button\" class=\"btn_text bg_834aef btn_anchor\" data-to-anchor=\"details2\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/ico_tech_support.svg\" alt=\"\">\r\n                                    <p><strong>On-site remote technical support<\/strong><\/p>\r\n                                    <p>Agent supports external industrial sites in the office.<\/p>\r\n                                <\/button>\r\n                            <\/li>\r\n                            <li data-aos=\"fade-up\" data-aos-duration=\"700\" data-aos-easing=\"ease-in-out\" data-aos-anchor=\".sec_overview_wrap\" data-aos-delay=\"400\">\r\n                                <button type=\"button\" class=\"btn_text bg_405aee btn_anchor\" data-to-anchor=\"details3\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/ico_emergency.svg\" alt=\"\">\r\n                                    <p><strong>Real-time emergency check<\/strong><\/p>\r\n                                    <p>Check urgent field conditions in real time without dispatch.<\/p>\r\n                                <\/button>\r\n                            <\/li>\r\n                            <li data-aos=\"fade-up\" data-aos-duration=\"700\" data-aos-easing=\"ease-in-out\" data-aos-anchor=\".sec_overview_wrap\" data-aos-delay=\"600\">\r\n                                <button type=\"button\" class=\"btn_text btn_anchor\" data-to-anchor=\"details4\">\r\n                                    <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/ico_untact.svg\" alt=\"\">\r\n                                    <p><strong>Untact Sales<\/strong><\/p>\r\n                                    <p>Communicate and share without meeting with each other.<\/p>\r\n                                <\/button>\r\n                            <\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>\r\n            <!-- \/\/e: sec_overview_wrap -->\r\n            <!-- s: sec_details_wrap -->\r\n            <section class=\"sec_details_wrap\">\r\n                <div class=\"common_wrap common_padding\">\r\n                    <div class=\"details1\">\r\n                        <div class=\"box_wrap\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/ico_consulting.svg\" alt=\"\">\r\n                            <h3 class=\"tit\">Visual Remote Support<\/h3>\r\n                            <p class=\"desc\">Become the eyes of the customer and resolve the problem.<\/p>\r\n                            <p>Since you can see those difficult to explain situations, problem is solved much faster.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"details2 right\">\r\n                        <div class=\"box_wrap bg_834aef\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/ico_tech_support.svg\" alt=\"\">\r\n                            <h3 class=\"tit\">On-site remote technical support<\/h3>\r\n                            <p class=\"desc\">Agent supports external industrial sites in the office.<\/p>\r\n                            <p>You don&#8217;t have to go to the field to manage your workforce or to order work. <br\/>If you need an expert, on-site technical support is available almost immediately.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"details3\">\r\n                        <div class=\"box_wrap bg_405aee\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/ico_emergency.svg\" alt=\"\">\r\n                            <h3 class=\"tit\">Real-time emergency check<\/h3>\r\n                            <p class=\"desc\">Check urgent field conditions in real time without dispatch.<\/p>\r\n                            <p>\r\n                                Because we can see the field live, it is possible to deliver the required measures immediately. <br\/>\r\n                                Customer satisfaction is further enhanced as it does not miss the most important golden time.\r\n                            <\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"details4 right\">\r\n                        <div class=\"box_wrap\">\r\n                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/ico_untact.svg\" alt=\"\">\r\n                            <h3 class=\"tit\">Untact Sales<\/h3>\r\n                            <p class=\"desc\">Communicate and share without meeting with each other.<\/p>\r\n                            <p>\r\n                                Visually check the site without having to visit in person and  get an estimate in advance. <br\/>\r\n                                Satisfaction increases as customers can quickly and easily check the numbers.\r\n                            <\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>\r\n            <!-- \/\/e: sec_details_wrap -->\r\n\r\n            <!-- s: sec_easy_wrap -->\r\n            <section class=\"sec_easy_wrap\">\r\n                <div class=\"common_wrap common_padding\">\r\n                    <h2 class=\"tit\"><span>Solve without delay!<\/span>Solve problems easily<\/h2>\r\n                    <div class=\"box_wrap\">\r\n                        <div>\r\n                            <dl class=\"easy_dl1\">\r\n                                <dt>Product and details immediately identified with barcode<\/dt>\r\n                                <dd>For a more accurate support, product info. can be fetched with a single barcode scan. Since scanned code is sent directly to the agent, overall time is greatly reduced.<\/dd>\r\n                            <\/dl>\r\n                            <dl class=\"easy_dl2\">\r\n                                <dt>Overcome language barrier with images<\/dt>\r\n                                <dd>Agents and customers can draw on the device&#8217;s screen. Even in difficult-to-speak situations, you can easily and accurately communicate.<\/dd>\r\n                            <\/dl>\r\n                        <\/div>\r\n                        <div>\r\n                            <dl class=\"easy_dl3\">\r\n                                <dt>Real-time collaboration between agents (N:1 support)<\/dt>\r\n                                <dd>On hard-to-solve problem, you can connect with other agents and see it together. It can be escalated get further assistance without the need to explain ir over again.<\/dd>\r\n                            <\/dl>\r\n                            <dl  class=\"easy_dl4\">\r\n                                <dt>Faster communication with document sharing<\/dt>\r\n                                <dd>The contents is complex or requires a more organized explanation, share the documents or images to communicate more effectively.<\/dd>\r\n                            <\/dl>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>\r\n            <!-- \/\/e: sec_easy_wrap -->\r\n            <!-- s: sec_func_wrap -->\r\n            <section class=\"sec_func_wrap\">\r\n                <div class=\"common_wrap common_padding\">\r\n                    <h3 class=\"tit\"><span>RemoteVS<\/span>Key features<\/h3>\r\n                    <div class=\"btn_wrap\">\r\n                        <button type=\"button\" class=\"is_active\">Screen share<\/button>\r\n                        <button type=\"button\">Document\/Image share<\/button>\r\n                        <button type=\"button\">Tools<\/button>\r\n                        <button type=\"button\">Advanced<\/button>\r\n                    <\/div>\r\n                    <p class=\"func_desc\">You can zoom in or out the screen, change the screen orientation, adjust the image quality (up to 720p) and record.<\/p>\r\n\r\n                    <div class=\"func_img\">\r\n                        <!-- img\uc758 data-des \uc774\uc6a9\ud574\uc11c func_desc \ubcc0\uacbd -->\r\n                        <ul>\r\n                            <li class=\"current\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/img_func01.jpg\" alt=\"You can zoom in or out the screen, change the screen orientation, adjust the image quality (up to 720p) and record.\"><\/li>\r\n                            <li class=\"next\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/img_func02.jpg\" alt=\"Agents can share PDF documents or images, and customers can share photos from smartphone gallery.\"><\/li>\r\n                            <li><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/img_func03.jpg\" alt=\"It offers interactive drawing, automatic photo sharing, and camera\/microphone control.\"><\/li>\r\n                            <li class=\"prev\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/main\/img_func04.jpg\" alt=\"It allows N:1 support, session sharing\/transfer, barcode scanning, and GPS location.\"><\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>\r\n            <!-- \/\/e: sec_func_wrap -->\r\n            <!-- s: sec_evir_wrap -->\r\n            <section class=\"sec_evir_wrap\">\r\n                <div class=\"common_wrap common_padding\">\r\n                    <h2 class=\"tit\"><span>RemoteVS<\/span>Requirements<\/h2>\r\n                    <div class=\"tb_wrap\">\r\n                        <table>\r\n                            <thead>\r\n                                <tr>\r\n                                    <th><p class=\"border_bottom\">&nbsp;<\/p><\/th>\r\n                                    <th><p class=\"border_bottom\">Agent<\/p><\/th>\r\n                                <\/tr>\r\n                            <\/thead>\r\n                            <tbody>\r\n                                <tr>\r\n                                    <th><p class=\"border_bottom\">OS<\/p><\/th>\r\n                                    <td>\r\n                                        <p class=\"border_bottom\">\r\n                                            <span class=\"seperate\"><strong>Windows<\/strong> 7 or later<\/span>\r\n                                            <span class=\"seperate\"><strong>macOS<\/strong> 10.12 or later<\/span>\r\n                                        <\/p>\r\n                                    <\/td>\r\n                                <\/tr>\r\n                                <tr>\r\n                                    <th><p class=\"border_bottom\">Browser<\/p><\/th>\r\n                                    <td>\r\n                                        <p class=\"border_bottom\"><strong>Chrome<\/strong> 85 or later<\/p>\r\n                                    <\/td>\r\n                                <\/tr>\r\n                            <\/tbody>\r\n                        <\/table>\r\n                        <table>\r\n                            <thead>\r\n                                <tr>\r\n                                    <th class=\"hidden\"><p class=\"border_bottom\">&nbsp;<\/p><\/th>\r\n                                    <th><p class=\"border_bottom\">Customer<\/p><\/th>\r\n                                <\/tr>\r\n                            <\/thead>\r\n                            <tbody>\r\n                                <tr>\r\n                                    <th class=\"hidden\"><p class=\"border_bottom\">OS<\/p><\/th>\r\n                                    <td>\r\n                                        <p class=\"border_bottom\">\r\n                                            <span class=\"seperate\"><strong>Android<\/strong>OS 6.0 or later<\/span>\r\n                                            <span class=\"seperate\"><strong>iOS<\/strong> 12 or later<\/span>\r\n                                        <\/p>\r\n                                    <\/td>\r\n                                <\/tr>\r\n                                <tr>\r\n                                    <th class=\"hidden\"><p class=\"border_bottom\">Browser<\/p><\/th>\r\n                                    <td>\r\n                                        <p class=\"border_bottom\">\r\n                                            <span class=\"seperate\"><strong>Chrome<\/strong> 85 or later<\/span>\r\n                                            <span class=\"seperate\"><strong>Safari<\/strong> 12 or later<\/span>\r\n                                        <\/p>\r\n                                    <\/td>\r\n                                <\/tr>\r\n                            <\/tbody>\r\n                        <\/table>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>\r\n            <!-- \/\/e: sec_evir_wrap -->\r\n            <!-- s: sec_pm_wrap -->\r\n            <section class=\"sec_pm_wrap\">\r\n                <div class=\"common_wrap\">\r\n                    <h2 class=\"tit\">Meet RemoteVS now<\/h2>\r\n                    <p class=\"desc\">Try it for free. <br class=\"hidden visible_mo\">Apply right now!<\/p>\r\n                    <div class=\"btn_wrap\">\r\n                        <a href=\"https:\/\/files.rsupport.com\/en\/remotevs\/documents\/proposals\/RemoteVS-product-introduction-en.pdf\" target=\"_blank\" download=\"download\" class=\"btn_line line_w ico_download\" rel=\"noopener noreferrer\">Download Product Introduction<\/a>\r\n                        <a href=\"https:\/\/help.remotevs.com\/hc\/en-us\" target=\"_blank\" download=\"download\" class=\"btn_line line_w ico_download\" rel=\"noopener noreferrer\">Helpdesk<\/a>\r\n                    <\/div>\r\n                    <a href=\"https:\/\/help.remotevs.com\/hc\/en-us\/requests\/new?ticket_form_id=360000784394\" target=\"_blank\" class=\"btn_solid bg_gradient1\" rel=\"noopener noreferrer\">Request Free Trial<\/a>\r\n                    <p class=\"des\">\r\n                        Product inquiry\r\n                        <span class=\"hidden_mo\"> | <\/span><br class=\"hidden visible_mo\">\r\n                        TEL: 070-7011-0520 (weekdays 09-18 pm)&nbsp;&nbsp;&nbsp;&nbsp;<br class=\"hidden visible_mo\">\r\n                        Email: <a href=\"mailto:sales.us@rsupport.com\">sales.us@rsupport.com<\/a><\/p>\r\n                <\/div>\r\n            <\/section>\r\n            <!-- \/\/e: sec_pm_wrap -->\r\n        <\/div>\r\n        <!-- \/\/e: contents -->","protected":false},"excerpt":{"rendered":"<p>Untact Visual Support RemoteVS is an untact remote visual support service that provides quick support while watching live video feeds from the customer&#8217;s smartphone camera. Request Free Trial Get started with NO installation!Support starts immediately. Open RemoteVS.com The agent connects to www.remotevs.com without any installation and sends the connection URL. Just tap the URL in the SMS. Customers only needs to tap the URL in the SMS sent by the agent. Support starts in the web browser. Check without visiting!Check in real-time with UNTACT Check the site safely and quickly without having to visit in person. Faster and more effective <a class=\"read-more\" href=\"https:\/\/www.remotevs.com\/en\/home\/\">&#8230;Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RemoteVS | Remote visual support solution<\/title>\n<meta name=\"description\" content=\"Support issue from any place in real-time with RemoteVS using just the web browser. 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